We are seeking a Call Center Representative to join our dynamic team!
(This a remote position in Connecticut, training onsite)

The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.

Duties and responsibilities

The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:

+ Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center

+ Answer  multi-line  telephone  system,  screen  and  direct  telephone  calls  to  the  appropriate person in an efficient manner while utilizing appropriate p...