Division: Beacon Bank & Trust

Department: Call Center

Reports to: Call Center Manager

Status: Non-Exempt

Grade: 7

Pay Range: $20.50 - $32.12

Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Cranston, RI



Purpose/Objective:


Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.


Key Accountabilities:
+ Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and l...