Call Centre Agent Customer Service Mobile Mr Price Money
Job Description
As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns—resolving queries quickly and professionally.
Responsibilities
- Listen to customers' questions and concerns and provide workable solutions.
- Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
- Review customer mobile accounts and make changes, if necessary.
- Investigate and resolve account complaints and product issues.
- Deliver friendly, consistent, and high-quality service.
- Meet monthly targets.
- Follow company policies, procedures, and service standards.
- Collaborate respectfully with team members and other departments.
Qualifications