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🥝 Call Centre Agent
Success Human Resource Centre Pte Ltd. | singapore, Singapore | Posted May 31, 2026
Job Description
Job Summary - 2 years contract
- 12 hours rotating shift AM/PM
- Ang Mo Kio
- Up to $3600 + allowance
Responsibilities - Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment
- Perform technical assistance over the phone
- Prompt users with relevant questions to determine nature of issue.
- Assist users to resolve technical issues
- Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA
- Manage third party vendors for problem resolutions, ensuring timely closure for problem tickets generated
- Follow up with users to ensure issue has been resolved.
- Respond to queries over multiple channels (e.g phone, Whatapps chats and email).
- Maintain all operations standards in relation to customer service and perf...