We are seeking an experienced Contact Centre Manager to lead daily contact centre operations, drive service excellence, and ensure a positive customer experience. Key Responsibilities
Oversee day-to-day contact centre operations and team performance. Lead, coach, and develop contact centre staff and team leaders. Monitor service levels, productivity, and customer satisfaction. Manage escalated customer cases and support process improvements. Ensure compliance with banking policies and regulatory requirements. Requirements
Experience in banking or financial services contact centre operations. Experience leading teams in a customer service environment. Strong communication, stakeholder management, and problem-solving skills. Experience with Business Banking customers or products would be advantageous. Interested applicants are invited to submit their updated resume for consideration. Canice Sar EA License No: 21C0434 | EA Reg No: R