Contact Centre Manager / CX Manager

Salisbury

£50,000

The Role

This is a fantastic opportunity to lead a contact centre operation of around 50 advisors , driving performance, shaping customer experience, and embedding a culture of continuous improvement.

You’ll lead a team of Team Leaders , alongside Quality and Project functions , ensuring consistent delivery of excellent service and operational performance.

What You’ll Be Doing

• Lead, coach, and develop Team Leaders and their teams
• Own and deliver key KPIs (SLAs, CSAT, quality, productivity)
• Drive a best-in-class customer experience across all touchpoints
• Lead continuous improvement initiatives to enhance efficiency and outcomes
• Oversee forecasting and workforce planning
...