Our client is searching for a  Call Centre Operator (Logistics) to join their team in Akasia.

Job Description

The Call Centre operates 24/7/365

Responsibilities:

Breakdowns

• Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre.


• The Call Centre Operator will be responsible to arrange with the appropriate truck dealership to repair the truck or to do the maintenance work. In the event of a breakdown on a trailer the Call Centre Operator will arrange for an approved service provider to do the repairs.


• The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs.


• The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) i...