Elevate customer experiences as a Call Centre Supervisor at Trans Global Service, leading a dedicated team in a rewarding hands-on role. Foster performance, coach agents, and enhance service levels in a collaborative environment.
In this leadership position at Trans Global Service (TGS), you will oversee daily call centre operations focused on appliance repair and customer support. Ideal candidates have call centre experience and are eager to train, onboard, and develop new talent. Your expertise will drive team performance and operational success through effective management of schedules and KPIs.
Key Responsibilities:
• Lead a team of call centre agents to provide exceptional service
• Train and onboard new hires for consistent performance
• Monitor KPIs and give regular feedback to improve performance
• Manage daily service levels and workflow efficiency
• Resolve escalated customer and store issues professionally
Requirements:
• Minimum 1 year of call cen...