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🥝 Call/Contact Center Manager

Piper Companies | Durham, United States | Posted June 07, 2026

Call/Contact Center Manager

Job Description

Piper Companies is seeking an Call/Contact Center Manager to support a growing organization within the insurance and financial services industry. The Call/Contact Center Manager role is ideal for a hands-on leader who has previously or is currently managing a team within a call center or a contact center. The Call/Contact Center Manager is a direct placement with the company and has an onsite requirement of three days per week in Durham, North Carolina.

Responsibilities of the Call/Contact Center Manager:

  • Oversee day-to-day operations across New Business, Premium Remittance, Licensing/Commissions, Client Support, Producer Support, and Claims
  • Supervise and coach department leaders, driving performance, engagement, and accountability
  • Act as an operations subject matter expert, recommending process improvements and best practices
  • Develop and monitor metrics related to turnaround time, volume, accuracy, and quality
  • Manage escala...

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