A leading IT consulting firm is seeking an Incident & Problem Analyst to manage incidents and problems within IT services, especially in Capital Markets. The role involves applying ITIL best practices to ensure stability and organizational resiliency. Candidates should have a degree in a relevant field, 2–4 years of experience in incident/problem management, and strong communication skills. ITIL certification is a must. This position also requires expertise with ServiceNow and data analytics tools.
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