Business Unit: Hospitality & Entertainment

Division: Hotel

I. BASIC PURPOSE / JOB BRIEF:

The Captain is responsible for ensuring a high level of customer satisfaction by maintaining a clean and organized service area, handling transactions and providing a seamless dining experience in a fast-paced environment. It includes taking and accurately processing orders, serving food and beverages, and addressing customer inquiries and requests.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintains the outlet’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations
• Assists in the reception area activities by handling guest inquiries and reservations to ensure that each guest receives prompt, courteous, and personalized service
• Promotes and upsells menu items and beverages by informing the guests about men...