Key Responsibilities:

. Implement and manage card benefits programs across affluent and emerging affluent card segments.

. Ensure timely onboarding of benefit providers and integration into card platforms.

. Coordinate with operations, IT, and customer service teams to enable smooth benefit fulfillment.

. Manage day-to-day relationships with benefit providers and ensure adherence to SLAs.

. Ensure all benefits programs comply with regulatory requirements and internal policies.

. Maintain accurate documentation for audits and compliance checks.

. Work with customer service or LRM teams to address benefit-related queries and complaints.

. Develop FAQs, training materials, and support guides for internal teams.

. Track benefit utilization, operational efficiency, and customer satisfaction metrics.

. Prepare monthly and quarterly reports for senior management.

. Recommend process impro...