Case Advisor
Manchester City Centre
Hybrid working, min 2 days per month in the office
Full-time, 35 hours per week
On-going temporary contract which could lead to a permanent opportunity
£15.08 per hour
Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.
Duties will include:
Handle customer complaints via phone and email, ensuring timely resolution and follow-up communicationArrange and lead initial enquiry meetings with customersReview, analyse and summarise complex case informationManage your own caseload, working closely with colleagues across the organisationSupport customers by arranging and recording complaint calls where neededFollow safeguarding procedures to protect children and vulnerable adults<...