Job Summary
We are hiring a Customer Service Representative for our US Healthcare Account. In this role, you will handle inbound and outbound calls related to healthcare claims, benefits, and insurance coverage. You will assist patients and healthcare providers by explaining benefits, resolving claim concerns, and ensuring accurate documentation.
Key Responsibilities
Handle voice calls from US-based patients and healthcare providers regarding claims and benefitsClearly explain coverage details, claim status, and benefit informationReview and process data from CMS-1500 and UB-04 medical claim formsAccurately document all interactions in the systemMaintain compliance with HIPAA and company guidelinesDeliver high-quality service while meeting performance standardsQualifications
At least High School G...