ABOUT THE JOB

The Service Delivery Manager is part of the Global Innovation and Transformation team within the Integration department. This role reports to the Build & Run Senior Manager and works closely with the technical teams (Architect, Support teams, Infrastructure).

The Service Delivery Manager is responsible for ensuring the stability, availability, and performance of IT services in production for Integration Platforms. This role focuses on operational excellence, incident and problem management, and continuous improvement of service delivery. The SDM acts as an interface between technical teams, business stakeholders, and external vendors to maintain service levels (SLAs, OLAs) and drive operational efficiency.

Location: Neuilly-sur-Seine

Language: English

WHAT IMPACT WILL YOU CREATE AT CHANEL

Service Operations Management