Take on the role of Security Operations Specialist at CDW Canada, delivering critical cyber security support in a committed team environment. Your expertise will focus on handling incidents, troubleshooting systems, and ensuring SLA compliance to enhance operational performance.

CDW is looking for a dedicated Security Operations Specialist to work in a fast-paced setting. In this role, you will provide advanced technical support for system crashes, network issues, and client requests across various security domains. You will also play a significant role in documenting best practices and mentoring junior team members, ensuring continuous team development and high client satisfaction.

Key Responsibilities: • Monitor support requests and escalate unresolved issues • Perform detailed root cause analysis on system problems • Develop and share standard operating procedures • Facilitate training for team members on security tools • Identify service performance anomalies and ...