RESPONSIBILITIES Demand/Enhancement Management Understand business requirement of store POS system: stakeholder identification; capture goals, pain points, and constraints Map as‑is/to‑be processes; identify gaps and impacts Coordinate with professional team for demands/enhancements delivery Execute UAT with market stakeholders and coordination for issue validation and fixing. Coordination for post go-live issue fixing and validation Get feedback from market stakeholder for benefits. Problem Management Monitor the trend of incident tickets and service request tickets, identify opportunity to deduct the number of tickets by problem resolution; Coordinate with professional team for problem resolution Execute UAT with market stakeholders and coordination for issue validation and fixing. Supporting Market Projects: Coordinate from POS side with market project team; Supporting for market big events Supporting other activities of market PROFILE At least 3 years experience of CEGID POS Excell...