Position Overview

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth’s values and service standards.

Essential Functions

Team Leadership & Development

• Hire, train, and retain high-performing associates
• Conduct regular coaching, feedback sessions, and performance evaluations
• Cultivate a positive work culture that promotes accountability and motivation

Guest Experience Oversight

• Ensure consistent delivery of exceptional service by all associates
• Handle escalated guest issues and complaints with professionalism
• Support t...