**Introduction**
The IBM Storage Software team is looking for a Ceph L3 Engineer to join us in Pune, India. In this role, you'll be required to have a deep background in Linux storage system administration and development. In this role, you will deliver an outstanding sustaining experience to our Ceph and its layered product support teams and customers. You will be an escalation point for critical customer issues and a mentor across the globe for L2 Support Engineers and partners. As a Ceph L3 Engineer, you will need to have experience with large and complex systems and be able to think creatively, learn new things, and adapt to a constantly changing environment.
**Your role and responsibilities**
* You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
* You will be responsible for providing help to L2 support engineers.
* You will be part of Cep...