Change Management Analyst - CRM / Investment Banking
I’m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm.
The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day.
This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform.
Key responsibilities:
* Support user adoption and business change activity for a CRM transformation programme
* Work directly with Investment Banking users to understand issues, feedback, and resistance points
* Support communications, training, floor-walking, and one-to-one user engagement
* Prepare user guides, ...