**Who We Are**

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

**The Role**

Ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism.

Lead activities related to the implementation of Major Incident and Problem Management processes across the organization.

Assess business impact and urgency of incidents, review and accept incidents recommended for escalation as Major Incidents, and trigger bu...