We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL‑aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands‑on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.

Key Responsibilities

• Lead and manage the end‑to‑end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
• Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
• Design, implement and maintain change models (standard, normal, emergency) and change templates.
• Facilitate change advisory board (CA...