Chief Operating Officer (COO)
Role Overview
The Chief Operating Officer (COO) is responsible for overseeing daily operations across the retail beauty business and the advisory/services arm, ensuring operational efficiency, scalability, and consistent execution of the company's strategic objectives. The COO acts as the bridge between strategy and execution, working closely with the CEO to drive growth, profitability, and organizational structure. Key Responsibilities
Operational Leadership Oversee end-to-end operations across retail stores and corporate services Design and implement scalable processes, SOPs, and internal systems Ensure smooth coordination between sales, HR, finance, and compliance functions Retail Performance Management Drive store performance, sales targets, and customer experience standards Monitor KPIs such as revenue per store, conversion rates, and staff productivity Optimize staffing, scheduling, and inventory management Business & Financial Oversight Wor...