Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience and delivering exceptional customer service and achieving sales goals.

Key Responsibilities

• Deliver exceptional customer service at all times across all sections of the Chocolate Shop and over the phone.
• Greet all customers with a warm welcome and provide a memorable experience.
• Educate and inform customers on Lindt chocolate products with passion and in‑depth knowledge.
• Actively sample products and discuss taste profiles and ingredients.
• Upsell and contribute to daily sales budgets, increasing customer transaction spend.
• Inform customers of current in‑store promotions, events and directed information.
• Assist customers in selecting quality Lindt products and encourage additional sales.
• Serve multiple customers simultaneously, maintaining acknowledgment and communication.
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