Company:IT Services Organization Key Skills: ChromeOS, Chrome Browser, Android Management, RTC Troubleshooting, Google Meet, Google Chat, Google Voice, TCP/IP, DNS, DHCP, Wi-Fi Troubleshooting Roles & Responsibilities: Provide technical support for ChromeOS devices and Chrome Browser-related issues. Diagnose and resolve hardware, software, and connectivity issues impacting end users. Troubleshoot RTC (Real-Time Communication) issues across Google Meet, Chat, and Voice platforms. Identify and isolate device-side and network-side issues affecting communication services. Support Android device management, enrollment, configuration, and troubleshooting activities. Investigate network connectivity issues using TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting techniques. Collaborate with internal support teams to resolve complex SMB support cases. Maintain accurate documentation of incidents, troubleshooting steps, and resolutions. Ensure timely resolution of support tickets while meeting servic...