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🥝 Claims Capability Specialist | Life Insurance

Ensure Recruitment | Australia, Australia | Posted June 19, 2026

Job Description

Claims Capability Specialist | Life Insurance

19-5-26    Melbourne / Permanent

This role sits at the intersection of operations, technical coaching and capability uplift.

You won’t be managing a portfolio all day, but this also isn’t generic corporate L&D removed from the realities of claims operations. Instead, you’ll partner closely with Claims Leaders, Technical Specialists and frontline teams to improve onboarding, capability, technical confidence and decision consistency across a busy Life Claims environment.

On any given day, that might mean:

  • Supporting new starters and refreshing onboarding material
  • Facilitating practical, scenario‑based learning sessions
  • Coaching experienced assessors around consistency and technical judgement
  • Identifying pat...

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