To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.

PERSPECTIVE OUTPUTS Ensure appropriate minimisation of claims and claims expenses. Ensure and contribute to minimisation of general expenses. Ensure that all stakeholder (e.g. clients, insurers) communication is accurate, time‑o‑us, professional and relevant. Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders. Keep client informed regarding progression of the claim. Ensure and contribute to achieving the required client satisfaction targets. Business Processes Adhere to company quality standards and broader regulatory frameworks for claims administration processes. Receive claims notification, and send and obtain any relevant forms or documents as may be required. Administer complete claims process accor...