Duties and Responsibilities

• Act as the primary contact for customer enquiries, complaints, and follow‑ups in a professional and timely manner.
• Build and maintain strong customer relationships by providing accurate information and regular feedback.
• Capture and maintain accurate records of all customer interactions on internal systems.
• Coordinate with internal departments to resolve queries and ensure service standards are met.
• Monitor service requests, outstanding actions, and response times to ensure efficient turnaround.
• Assist with scheduling, meeting coordination, document management, and general administration.
• Generate basic reports to support management in tracking service performance and trends.
• Ensure compliance with procedures, data accuracy standards, and confidentiality requirements.
• Identify recurring issues and contribute to process improvements.

Minimum R...