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🥝 Claims Lead, Financial Lines and Cyber

Zurich Insurance Company | Hong Kong, Hong Kong | Posted June 27, 2026

Claims Lead, Financial Lines and Cyber

Job Description

Job Summary


  • Responsible for the large and complex Financial Lines and Cyber claims portfolio

  • Deliver an effective, efficient customer centric claims service in a manner which supports the Purpose, Values and Strategy of Zurich

    • Job Accountabilities

  • Proactively and promptly handle Financial Lines and Cyber claims

  • Handle claims within the Zurich Multi-National program

  • Collaborate with external legal panel and supply partners

  • Collaborate with the Regional and Group Claims teams 

  • Monitor portfolio performance and ensure proper and timely reserving

  • Engage, build and manage internal and external stakeholder and broker relationships and organize regular meetings

  • Prepare management or broker reports, presentations and data analytics 

  • Follow customer specific claims handling protocol and/or customer proposition service charters to ensure that we understand &...

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