To effectively and efficiently manage the claims department to provide superior claims service and build excellent relationships with service providers, thereby ensuring the retention and support the business strategy.

• Take appropriate action to minimise cancellations
• Ensure retention targets are met
• Ensure appropriate minimisation of claims and claims expenses
• Ensure and contribute to minimisation of general expenses
• Ensure that all stakeholder (e.g. insurer, account executive, client) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets
• Manage claim process end to end
• Process and ensure all claims and recoveries are processed within the required parameters
• Ensure effective complaint resolution within th...