Claims and Returns Specialist

(Remote)

The Company  

We are a rapidly growing eCommerce retailer that specializes in luxury indoor and outdoor furniture and home furnishings.

RESPONSIBILITES:  

• Liaise between customers, vendors, carriers, and internal departments (customer service, merchandising, etc.) for claims resolution and returns validation
• Collect claim or return data from customers and vendors
• Accurately and efficiently recording data in internal modules 
• Communicate and coordinate claim or return steps with vendors, carriers, and customers in a timely manner, following company SOPs and best practices to achieve successful resolution
• Generate replacement orders, either in full or in part, and process customer refund requests as per company & vendor policies
• Ensure and validate return of goods to appointed warehouse for resale or disposal
• Addi...