The motor claim specialist – own damage plays a pivotal role in managing all motor claim related to own damage motor claims. The incumbent will manage the entire process of own damage claims within the motor claims function.

Objectives & Key Performance Indicators

• Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings and loss ratio target set by Head of Motor Claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good turn‑around‑time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities

• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effecti...