Client Account Manager

A well-established IT Support company based in Sandton is looking for an experienced Client Account Manager to join their dynamic team.

Duties & Responsibilities

Job purpose: The role of the Account Manager is to:

• Build and maintain client relationships.
• Deliver a superior customer experience by proactively managing client needs and expectations.
• Partner with the technical team to deliver expert technical support & advice.
• Drive customer capability building and awareness initiatives across products, services, and new technology trends.
• Build & grow the company client base through proactive business development in target segments.

Key Responsibilities:

• Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements, and presenting proposals.
• Convert leads into sales & generate appropri...