Job Description

Client Advocate (CA)
Position Summary:
The Client Advocate is a bilingual, vital, front-line team member responsible for welcoming clients, ensuring each receives compassionate, consistent, and informative care throughout the pregnancy test and options education segments of the appointment. This role includes client intake, needs assessment, resource referrals, follow-up, and maintaining accurate records. This role interfaces with life-minded, abortion-minded or at-risk clients, and post-partum clients. The CA is cross-trained to support front desk operations. The CA supports material assistance efforts for life-minded clients. The Client Advocate reports directly to the Programs Director.
Key Responsibilities:
The primary duties and responsibilities of this position include, but are not limited to, the following.
Client Care & Support:
Assist with walk-in and scheduled client appointments. Facilitate check-in, intake...