About the Role

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. The Customer Care team complements the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional customer care built on quality, trust and empathy. The Core Customer Care Advisor (Core CCA) acts as the first line of contact in addressing clients’ queries and needs.

Responsibilities

• Act as the first line of contact in addressing clients’ queries and needs, proactively solving issues while delivering a differentiated experience at every touchpoint.
• Engage clients and build long‑term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
• Demonstrate a solid understanding and knowledge of CHANEL’s products and services to address general queries.
• Simplify the service experience by supporting clients through gui...