JOB SUMMARY


At Benjamin Franklin Plumbing® of Intown Atlanta, the Client Care Representative (CCR) ensures that the first interaction a client has with our organization is first rate in terms of service quality.

The CCR answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls.

WHAT WINNING LOOKS LIKE IN THIS ROLE

✓ Calls answered promptly, professionally, and with a tone that earns trust in the first 30 seconds✓ Booking conversion rates that reflect skill, not luck — because you ask the right questions✓ A technician schedule that runs clean, with smart routing that respects their time and our customers'✓ Zero customers left wondering what's happening — proactive communication is your default✓ A database that's complete and current, because you treat it like the operational asset it is✓ Customer complaints handled and resolved without escalation — you solve it,...