Position Overview
The Client Compliance Manager (Second Line of Defense) is responsible for leading and overseeing independent compliance oversight activities related to client contract adherence, billing practices, and contractual performance obligations. This role provides strategic direction, credible challenge, and escalation of risk issues associated with client billing and contractual compliance, ensuring alignment with contractual requirements, regulatory expectations, and internal compliance standards.
The Manager operates independently from first-line execution, overseeing risk-based monitoring, approving methodologies, guiding issue remediation, and advising senior leadership on emerging risks and control effectiveness. This role is accountable for the effectiveness, consistency, and governance of client compliance oversight activities.
Key Responsibilities
• Provide strategic leadership and direction for second-line oversight of client contractual compliance and ...