POSTING 1: Client Delivery Manager (Kuala Lumpur)
Job Title: Client Delivery Manager
Are you a service delivery powerhouse who thrives on building exceptional client experiences?
We're on the lookout for a driven and people-first Client Delivery Manager to join our growing team in Kuala Lumpur ! If you love leading high-performing teams, owning client relationships, and making sure every service commitment is not just met — but exceeded — this role is for you.
What You'll Be Doing:
Lead a team of operations and technical service professionals delivering multi-platform IT support
Own end-to-end IT service delivery across assigned client accounts, ensuring SLA compliance at every step
Drive quality assurance programs and shape the training that keeps your team sharp
Build strong, long-term client relationships through proactive engagement and issue resolution
Develop operational work plans that align with business goals and client expectations
Mana...