Job Summary The Client Engagement Manager is responsible for building and maintaining strong relationships with clients to ensure customer satisfaction, retention, and business growth leading the customer service department to provide outstanding service, motivating team members, and developing strategies to increase customer satisfaction, loyalty, and retention. This role acts as the primary point of contact for clients, understands their business needs, coordinates internal teams, and ensures successful delivery of products or services. The goal is to ensure the department runs efficiently and profitably while meeting or exceeding modern customer expectations. The ideal candidate is customer-focused, proactive, commercially aware, and skilled in communication, relationship management, and strategic account development. Knowledge and Skills: Develop and maintain strong long-term relationships with clients
Expansion of sales on current portfolios
Handle escalated customer complai...