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🥝 Client Focused Product Support Specialist Quebec City

Coveo | quebec, Canada | Posted June 09, 2026

Job Description

Drive exceptional client satisfaction by transforming support interactions into meaningful product experiences. Your expertise will empower users to maximize their technology engagement.

As a specialist, you will oversee support case management, ensuring prompt and effective resolutions. Engage with clients to investigate technical issues, collaborate with R&D, and deliver transparent communication. Your contributions to documentation will enhance knowledge sharing and improve team performance.

Key Responsibilities

  • Oversee and prioritize support cases for effective outcomes
  • Investigate and analyze technical issues systematically
  • Work collaboratively with teams to troubleshoot effectively
  • Clearly communicate solutions and support to clients
  • Document solutions for ongoing knowledge enhancement

Requirements

  • Passionate about technology and web development
  • Knowledge of Python, JS, CSS,...

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