**Critical Tasks and Expected Contributions/Results:**

+ Key contact to intermediaries and large clients for defined experience rated book of business.
+ Engage and build strong relationships with intermediaries and/or clients.
+ Pro-actively manage and successfully negotiate profitable renewal retention of defined
+ experience-rated and portfolio-rated book of business.
+ Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
+ Lead employee communication meetings (English) as required by intermediaries and clients.
+ Prepare customized claims analytical reports for large experience-rated clients.
+ Organize and plan process trainings for key brokers as needed
+ Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
+ Manage ad-hoc assignments as required.

**Key Chal...