TP ICAP operates at the heart of the world’s financial, energy and commodities markets. We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities. We operate a hybrid model where brokers provide business‑critical intelligence to clients and provide insight and context to our clients.

Location

Philippines - A.T. Yuchengco Centre - Taguig City

Job Responsibilities

• Ownership, logging and analysis of all client emails
• Logging and analysis of all outages independent of SLA events
• Development of client contacts
• Replying to client emails
• Client communication for migration projects
• Client communication during outages
• Client data notifications
• SLA Metrics Inspection and progression
• SLA Compliance / failure reporting
• SLA Compliance / failure in real time
• Development of inte...