Job Title

Customer Service Agent

Educational Qualifications

Diploma in any relevant field

Experience Level

Fresh Graduate/Student

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Achieve individual and team performance goals.
• Stay updated on product knowledge and company policies.
• Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction.

Skills and Competencies

Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations

Working Conditions

Primarily in a call centre environment, possibly shifts

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