Hello! We are Dealership Performance 360, a growing industry leader in CRM (customer relationship management). We are assembling a retention team dedicated to ensure that our current clients continue doing business with us.
As a Client Retention Manager, your primary responsibility is to ensure that existing clients or customers continue to do business with DP360 and remain satisfied with the products or services provided.
Here are some key responsibilities and tasks that a Client Retention Manager typically handles:
- **Develop and implement client retention strategies**: create and execute strategies to retain existing clients and improve customer loyalty. This may involve analyzing client data, conducting surveys, and identifying areas for improvement.
- **Relationship management**:build strong relationships with key clients, understand their needs and expectations, and address any concerns or issues they may have.
- **Customer feedback and satisfaction**: gather feed...