Role Summary The Client Service Agent (Concierge) delivers front-of-house services to ensure a professional and seamless client experience. This role supports daily client floor operations, provides high-quality customer service, and assists the Client Services Supervisor in maintaining service standards aligned with organizational and client expectations.
Key Responsibilities - Welcome clients and visitors professionally, manage guest arrivals, and escort them to designated meeting rooms.
- Manage meeting room bookings and update systems accurately, including notifying hosting employees of guest arrivals.
- Take and serve beverage orders in accordance with established service standards.
- Provide accurate information on building facilities and local amenities (e.g., transport, dining, ATMs).
- Respond promptly to client and visitor inquiries, requests, and service needs.
- Support daily operations a...