Help clients move business forward through fast, accurate, and thoughtful service. You’ll play a key role supporting clients with transaction-related requests, account updates, and fraud-related inquiries. You’ll collaborate closely with internal partners to deliver a consistent, high-quality client experience. If you enjoy problem-solving, prioritizing in a dynamic environment, and communicating clearly, this role offers meaningful visibility and impact. 

Job summary 

As a Senior Analyst – Client Service in the Client Support Group (CSG) within Client Onboarding and Service (COS) – Solution Center, you will support clients through key service moments by assessing needs, guiding them through processes, and delivering effective solutions with a focus on client satisfaction. You’ll build strong relationships with clients and internal stakeholders while helping ensure efficient, consistent service delivery. You’ll also partner with fraud recovery colleagues to address and r...