Client Support

• Act as main contact for client service
• Handle inquiries, issues, and requests
• Follow up on client cases

Client Advisory & Transactions

• Guide clients on banking products and services
• Support account opening (documents, coordination, meetings)
• Process account closures and fund transfers
• Assist with term deposit rates
• Support transaction processing and tracking
• Handle statements, advices, fax, and mail
• Assist with credit checks and loan instructions
• Support e-banking services (applications, updates, password resets)

System & Administration

• Update and maintain client records in systems
• Ensure proper follow-up on cases

Policies & Reporting

• Update procedures and manuals
• Prepare daily and ad-hoc reports <...