On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time
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Equity Incentive Plan, Performance Bonus, Incentives
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
The CSD Manager will lead business process improvement and operational excellence initiatives that drive efficient, effective day-to-day operations within the Contact Centre. This role plays a key part in transforming client interactions into exceptional service experiences through data-driven decision-making, customer experience analytics, and cross-functional collaboration. The ideal candidate is client-focused, technologically adept, and brings deep expertise in service delivery, survey methodology (CSAT, CES, NPS), and interpreting client feedback across multiple channels to inform strategic enhancements within a fast-paced financial services environmen...