Requirement

• Call Centre, Banking or Customer Service environment: 1 year (Preferred)
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

Responsibility

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enter customer data and other relevan...