Employment Type : Fixed -Term (12 months)

Position Purpose : The successful incumbent will be trained in a Customer Service role and will be expected to develop a solid understanding of medical aid processes, member benefits, claims processes and query resolution, gaining the ability to work independently and effectively within the role.

Experience: This is an on-the-job training role. While up to 1 year of experience in a customer-facing environment will be an advantage, it is not a requirement.

Qualifications: Grade 12 (Matric), National Diploma or Degree in any field

Note : Applicants must be between the ages of 18-35 years.

KEY PERFORMANCE AREAS

• Gain in-depth knowledge of medical aid products, benefits, and administrative procedures.
• Learn to accurately capture and update member information on internal systems.
• Develop an exceptional ability to handle telephonic and...